Due to the delicate nature of the dark chocolate coating on our bars, during the warm weather months of May through October, we ship the product using insulated packaging and ice packs to protect the dark chocolate from heat damage until it is delivered.
A $7 per order shipping fee is charged at checkout for orders in specific regions during the Warm Weather Shipping months.
We do our best to ship your order quickly and cool enough to prevent the dark chocolate from melting. Dark chocolate starts to melt at 75 degrees Fahrenheit.
The life span of ice packs is limited and varies based on the in-transit and arrival temperatures. Please immediately accept all shipments and store in a cool, dry place. However, if the shipment is refused, we cannot guarantee that the dark chocolate will not melt.
If you find your package was damaged during transit, please contact the carrier. We will settle any damage disputes with our carrier and will gladly replace damaged product.
Shipping: orders are shipped from Innova Nutrition located in Mukilteo, Washington. Orders are shipped Monday through Friday to most residential addresses, and Monday through Thursday to most business addresses. Your order may be delayed to the next business day if it will be in transit more than three days (over a weekend or holiday), and if the temperature is above 75 degrees Fahrenheit.